Team Leader, Accident Benefits (West)

Definity Insurance Company • Vancouver, BC

2d • CA$88,000 - CA$138,000

About The Position

Reporting to the Accident Benefits Manager, this role has a fraud focus and is accountable for the leadership and technical direction of the team relative to the efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule. The Team Leader will provide direction on completing detailed investigations of claims where fraud indicators are detected and collaborate with the National SIU Investigations Team to develop investigation strategies. This role also involves providing guidance, on-the-job training, technical instructions, and direct leadership to the team regarding performance, productivity, personal conduct, and adherence to processes and Corporate policies and procedures. Additionally, the Team Leader will complete audits by reviewing and monitoring claims files and providing effective feedback, foster team development by identifying training opportunities, and keep themselves and the team informed of changes to policies and procedures. Coaching, mentoring, and performance feedback will be provided to the team. The role also includes managing expenses and the annual operating budget for the team, and conducting interviews for vacancies within the team or the line, making recommendations for new hires. Other duties as assigned.

Requirements

• University degree in any discipline or a college diploma in a related field or the CIP designation
• Minimum of 5 years' experience in Accident Benefits with a fraud/SIU focus and/or previous leadership experience
• Computer proficient in MS Word and Excel
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential

Responsibilities

• Provide direction on completing detailed investigations of claims where fraud indicators are detected
• Collaborate with the National SIU Investigations Team to develop investigation strategies
• Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures
• Complete audits by reviewing and monitoring claims files and providing effective feedback
• Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures
• Provide coaching, mentoring and performance feedback to your team
• Manage expenses and annual operating budget for the team
• Conduct interviews for vacancies within your team or the line and making recommendations for new hires
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree