Team Lead $18.50 - Madison
About The Position
This position supervises all store personnel during assigned shifts to ensure operational standards are met. The Team Lead is responsible for opening and/or closing the store as the key holder/team leader on duty. This role involves developing, training, coaching, and supporting team members for career growth within the organization. The Team Lead must comply with agency policies, Donated Goods Retail standard operating procedures (SOPs), and the agency’s safety and security policies and procedures. They are expected to adhere to the task outline for the jobs they supervise and perform. A key aspect of this role is creating a customer service standard by greeting and assisting donors/customers, ensuring their needs are met efficiently and effectively. The Team Lead will also assist in resolving complaints and communicating issues to the management team. Maintaining proficiency in all workstations, monitoring the overall store appearance and housekeeping to agency standards, and performing/assisting in all functions completed by store personnel are also crucial. Additionally, this role supports maintaining company records and reports accurately and in a timely fashion, attending all required meetings and training, and being available for transfers to any Goodwill of North Georgia store within the territory as needed or required. Other duties may be assigned by management.
Requirements
- High School Diploma or GED required
- Two to three (2-3) years of experience in retail
- Must have excellent oral and written communication skills in English as well as interpersonal skills
- Must be certified and licensed to operate a forklift
- Maintain dependable transportation and electronic communication device
- Must be proficient in Microsoft Office
- Must start employment in acceptable safety work shoes
- Must be able to adapt to growth and a changing environment within the Agency
Nice To Haves
- Associates Degree or completion of related retail management course work preferred
- Bilingual a plus
Responsibilities
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
- Open and/or close the store as key holder/team leader on duty
- Develop, train, coach and support team members for career growth within the organization
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
- Adhere to the task outline for the job you are supervising and performing
- Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
- Assist and resolve any complaints and communicate complaints and issues to management team
- Maintain proficiency for tasks required in all workstations
- Monitor and maintain overall store appearance and housekeeping to agency standards
- Perform and assist in all functions completed by store personnel
- Support in maintaining all company records and reports accurately and in a timely fashion
- Attend all meetings and training as required by the agency
- Transfer to any Goodwill of North Georgia store within the territory as needed or required
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
