Team Lead (Cardiac & Thoracic Surgery, FT, Days)

Boston Medical Center•Boston, MA

7d•Onsite

About The Position

Under the leadership of the Operations Manager, the Team Lead assumes a leadership role among scheduling staff in the Department of Surgery. This role directly supervises scheduling staff during daily operations, including front desk patient reception and registration, and clinic activities to support providers and patients during patient visits. The Team Lead supports clinic staff to deliver excellent patient care and strengthens the patient/clinical specialty group relationship. This position works to improve clinic and operational efficiencies, provides daily clinical support for surgery clinics, and conducts Patient Experience rounds with patients. Boston Medical Center (BMC) is the largest and busiest provider of trauma and emergency services in New England, emphasizing community-based care and accessible health services. BMC is the largest safety-net hospital in New England and the primary teaching affiliate of Boston University School of Medicine.

Requirements

Associates degree or equivalent (combination of education and experience)
At least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.
Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
Excellent organizational skills to set priorities and efficiently complete assigned work.
Ability to effectively speak, read, and write English.
Excellent communication, interpersonal and problem solving skills.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Ability to work independently and to make decisions based on department policies and established procedures.
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
Must be able to maintain strict protocols of all confidential or sensitive information.

Nice To Haves

Previous experience in Cardiac Surgery, Thoracic Surgery, and in providing work direction/supervision to others strongly preferred.

Responsibilities

Assumes a leadership role among scheduling staff in the Department of Surgery.
Directly supervises scheduling staff during daily operations.
Manages processes including front desk patient reception and registration and clinic activities to support providers and patients during patient visits.
Supports clinic staff to deliver excellent patient care.
Strengthens the patient/clinical specialty group relationship.
Works to improve clinic and operational efficiencies.
Provides daily clinical support for surgery clinics.
Conducts Patient Experience rounds with patients.