Scheduling Coordinator - Thoracic Surgery

Henry Ford Health•Jackson, MI

3d•Onsite

About The Position

Join our dedicated team at Henry Ford Health in Jackson, a trusted community anchor serving patients across mid-Michigan. Surrounded by lakes, parks, and small-town charm, our Jackson hospital campus offers a welcoming atmosphere and the opportunity to provide high-quality care in a close-knit community setting. As part of our team, you'll play a vital role in ensuring seamless patient care through efficient scheduling and coordination. Thoracic surgery involves procedures to treat organs located in the thorax, or chest. At Henry Ford Thoracic Surgery - Jackson, we are committed to providing compassionate treatment at every stage of our patients’ care.

Requirements

Graduation from high school or equivalent.
Experience in a clinical or healthcare setting.
Ability to maintain a high standard of customer service and observance of organization protocol.
Ability to maintain team-oriented relationships with managers, physicians, and other clinical staff.
Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues.
Highly organized and meticulous about details.
Effective written and verbal communication skills.
Solid understanding and knowledge of medical terminology.

Nice To Haves

Minimum of two years of scheduling experience.
NextGen experience.
Knowledge of CPT, ICD9, ICD10 codes.

Responsibilities

Coordinate and schedule surgeries, post-op appointments, surgical clearances, pre-admission testing, procedures, and diagnostic testing.
Manage referrals and obtain insurance authorizations to ensure seamless patient care.
Provide patient education to enhance their understanding of their healthcare journey.
Maintain a high standard of customer service and adherence to organizational protocols.
Anticipate issues and suggest strategies to address and improve processes.