Team Lead - Great Start (HB)

Guidehouse•San Antonio, TX

27d

About The Position

The Great Start Team Lead/Floater serves as an extension of a client’s business office staff and participates in a client-specific training program. Under general supervision and established policies and procedures, the role performs customer service and self-pay recovery functions for Call Center Support Operations, supports Patient Financial Services (PFS) follow-up activities, and serves as a subject matter expert for assigned client projects. The Team Lead reviews work, provides feedback and training, assists with standards and guidelines, and helps employees meet performance goals. The role also handles patient and insurance correspondence, account reviews, reporting, and other assigned duties.

Requirements

High school diploma/GED, or three years of relevant equivalent experience in lieu of the diploma/GED.
Eight years of experience in healthcare, insurance, business, finance, or customer service.
Working knowledge in an area such as insurance claims, billing, coding, follow-up, finance, accounting, or customer service responsibilities.
Self-directed and self-motivated, with good communication and interpersonal skills.

Nice To Haves

Experience with HB.
Three to five years of experience in the healthcare field.
PC skills in a Windows environment.
Knowledge and use of desktop applications, including Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

Assist managers and supervisors in coordinating PFS follow-up activities.
Serve as a subject matter expert for assigned client projects and remain current on project requirements, client host and imaging systems, METRIX, vendor systems, and call center platforms.
Review team members’ work, audit patient accounts as requested, and provide feedback and training.
Train new employees, provide continuing education, and facilitate project-specific refresher training.
Assist employees and answer questions to help ensure team performance goals are met.
Assist with implementing standards and guidelines.
Review reimbursement to ensure payments are timely and accurate.
Complete business-related requests and correspondence from patients and insurance companies.
Research and respond to patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
Attempt to resolve account balances before accounts are forwarded to an outside collections agency.
Manage and report on task dashboards and work queues daily, weekly, and monthly.
Prepare daily productivity, call, and payment reports; review and update production reporting.
When assigned to accounts receivable work, handle up to 40 accounts per day.
Complete assigned projects and tasks for clients and patients in a timely manner.
Communicate concerns and improvement opportunities to Guidehouse management.
Provide client-specific training for patient account representatives and give timely feedback to appropriate management.
Perform other duties assigned by the direct supervisor or manager.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental/vision and dependent-care Flexible Spending Accounts.
Short-term and long-term disability.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.