Team Lead

Planet Fitness - PF Baseline Fitness•Colorado Springs, CO

7d•$16 - $16•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves supporting the Club Manager in daily operations, staff training, member service, and maintaining the club's appearance and image.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight, ensuring all staff provide great customer experience.
Perform front desk related tasks including answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating member account information.
Greet and meet potential members, provide gym tours, and facilitate member service issues and questions.
Assist with team member management and provide backup support to the Club Manager.
Ensure adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensuring team members are aware of and trained on current promotions.
Assist in ordering supplies, keeping inventory, and tracking reports.
Demonstrate excellent customer service, listening, problem-solving, diplomacy, and communication skills.