Team Lead (Renal/ Rheumatology)

Boston Medical Center•Boston, MA

22d

About The Position

The Team Lead is responsible for the optimal functioning of the Pulmonary/Renal/Rheumatology Clinic by ensuring patients receive quick access, excellent customer service, quality patient care, and referrals to appropriate sources. The position is full-time and is based in the Med Spec department.

Requirements

Associate’s degree in Business or a related field, or an equivalent combination of formal education and experience.
At least three years of relevant work experience, including at least one year in healthcare, customer service, managed care, or medical insurance.
Ability to mentor, guide, and motivate direct reports.
Excellent organizational skills and ability to prioritize and complete assigned work efficiently.
Ability to effectively speak, read, and write English.
Excellent communication, interpersonal, and problem-solving skills.
Excellent customer service skills and ability to communicate courteously, pleasantly, and professionally with patients, the general public, staff, outside agencies, and other internal and external contacts.
Ability to work independently and make decisions based on department policies and established procedures.
Technical competency with standard hospital computer systems, Microsoft Office (Word, Excel, and Outlook), web browsers, and hospital registration systems.
Ability to maintain strict protocols for confidential or sensitive information.

Responsibilities

Support the optimal functioning of the department.
Ensure patients receive quick access, excellent customer service, and quality patient care.
Ensure patients are referred to appropriate sources.
Mentor, guide, and motivate direct reports by demonstrating best practices and leading by example.
Set priorities and efficiently complete assigned work.
Make decisions based on department policies and established procedures.
Maintain strict protocols for confidential or sensitive information.