OnSite Team Lead- Falls Church, VA (Evening Shift)

Stryker•Columbia, VA

8h•Onsite

About The Position

The OnSite Team Lead is responsible for directing and guiding the day-to-day functions of the team to ensure OR efficiency and drive customer satisfaction. This role effectively partners with key stakeholders of the account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. The Team Lead leads Tier 1 huddles and actively participates in, and as needed, leads hospital huddles. They manage charge sheets and billing for the account, and provide in-service training at the request of the customer. The role also supports and guides Sr. Specialists in identifying and creating Kaizen sheets for continuous improvement, and is responsible for onboarding new employees. A significant understanding of surgeon preference and managing onboarding and compliance requirements for the team and account is essential. The Team Lead also has a good understanding of Joint Commission requirements.

Requirements

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent equipment problem-solving skills.
Must have CRCST Certification
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participates in and as needed, leads hospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Proposes process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Consistently facilitates and leads team building activities and actively participates.
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
Allocates work as a team leader; may check on quality/completion.
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
Serves as mentor to newer specialists in the area.
Assists with writing and delivering corrective action and common annual review.
Drives onboarding for new hires.
Serves as a resource for team and drives day-to-day engagement, performance and activities.
Leads Program Management activities within account.
Proactively communicates out to appropriate stakeholders specific account information.
Actively provides ideas to refine tools or process.
Provides implementation and coverage support if/when practical.
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.