OnSite Team Lead- Falls Church, VA (Evening Shift)

Stryker•Washington, DC

1d•$32 - $45•Onsite

About The Position

The Team Lead partners with key stakeholders of the account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. This role leads Tier 1 huddles and actively participates in, and as needed, leads hospital huddles. The Team Lead directs and guides the day-to-day function of the team to ensure OR efficiency and drive customer satisfaction, and is responsible for managing charge sheets and billing for the account. The position requires a solid understanding of critical metrics and their impact on the business and customer relationship, applying feedback and metrics to propose process improvements. A strong foundation of clinical expertise is necessary to share with a wide audience, including providing in-service training. The Team Lead supports and guides Sr. Specialists in identifying and creating Kaizen sheets for continuous improvement, and is responsible for onboarding new employees. Functional knowledge of SPD & OR, significant understanding of surgeon preference, and management/coordination of Stryker and customer onboarding and compliance requirements for the team are essential. A good understanding of Joint Commission requirements and managing those for the team and account is also necessary. Information exchange requires tact and diplomacy, and the Team Lead consistently facilitates and leads team building activities. Proactive interaction with cross-divisional partners and various levels of management within the hospital and Stryker is expected. The Team Lead allocates work as a team leader, may check on quality/completion, and attends CE webinars. They actively partner with the Associate Supervisor, Supervisor, OA, and Training team to onboard new hires, serving as a mentor to newer specialists and assisting with corrective actions and annual reviews. Driving onboarding for new hires and serving as a resource for the team, driving day-to-day engagement, performance, and activities, as well as leading Program Management activities within the account are key responsibilities. The nature of the impact is direct, ensuring the quality of tasks, services, and information provided by self and others, and serving as the main point of contact for the team account. Proactive communication of specific account information to appropriate stakeholders is crucial. The role involves actively providing ideas to refine tools or processes, providing implementation and coverage support when practical, and partnering with fellow Team Leads across the nation to drive standardization and continuous improvement.

Requirements

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent equipment problem-solving skills.
Must have CRCST Certification
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participates in and as needed, leads hospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Consistently facilitates and leads team building activities and actively participates.
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
Allocates work as a team leader; may check on quality/completion.
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
Serves as mentor to newer specialists in the area.
Assists with writing and delivering corrective action and common annual review.
Drives onboarding for new hires.
Serves as a resource for team and drives day-to-day engagement, performance and activities.
Leads Program Management activities within account.
Main point of contact for team account.
Proactively communicates out to appropriate stakeholders specific account information.
Actively provides ideas to refine tools or process.
Provides implementation and coverage support if/when practical.
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.