Team Lead (Renal/ Rheumatology)
BMC Software•Boston, MA
•$47,500 - $66,500
About The Position
The Team Lead is responsible for the optimal functioning of the department, ensuring patients receive quick access, excellent customer service, quality patient care, and referrals to appropriate sources. The role is in the Pulmonary/Renal/Rheumatology Clinic Med Spec department.
Requirements
- Associate’s degree in Business or a related field, or an equivalent combination of formal education and experience.
- At least three years of relevant work experience, including at least one year in healthcare, customer service, managed care, or medical insurance.
- Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example.
- Excellent organizational skills to set priorities and efficiently complete assigned work.
- Ability to effectively speak, read, and write English.
- Excellent communication, interpersonal, and problem-solving skills.
- Excellent customer service skills and ability to communicate courteously, pleasantly, and professionally with patients, the general public, staff members, outside agencies, and other internal and external contacts.
- Ability to work independently and make decisions based on department policies and established procedures.
- Demonstrated technical competency with standard hospital computer systems, including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
- Ability to maintain strict protocols for confidential or sensitive information.
Responsibilities
- Ensure the department functions optimally.
- Help ensure patients receive quick access, excellent customer service, and quality patient care.
- Ensure patients are referred to appropriate sources.
- Mentor, guide, and motivate direct reports by demonstrating best practices and leading by example.
- Set priorities and complete assigned work efficiently.
- Make decisions independently based on department policies and established procedures.
- Maintain strict protocols for confidential or sensitive information.
Benefits
- Medical, dental, vision, and pharmacy benefits
- Discretionary annual bonuses
- Merit increases
- Flexible Spending Accounts
- 403(b) savings matches
- Paid time off
- Career advancement opportunities
- Resources to support employee and family well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
