Team Lead - Great Start (HB)

Guidehouse•Lewisville, TX

26d•Hybrid

About The Position

The Team Lead - Great Start (HB) serves as an extension of a client’s business office staff and supports Guidehouse’s in-house, client-specific training program. Under general supervision and according to established policies and procedures, the role performs customer service and self-pay recovery functions for Call Center Support Operations, while supporting Patient Financial Services (PFS) follow-up and revenue cycle reimbursement activities. The position is hybrid, with two days per week in either the El Segundo, California or Lewisville, Texas office and three days working from home. Travel is required up to 10%.

Requirements

High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
Eight years of experience in healthcare, insurance, business, finance, or customer service sectors.
Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting, or customer-service-related responsibilities.
Self-directed and self-motivated, with good communication and interpersonal skills.

Nice To Haves

HB experience.
Three to five years of experience in the healthcare field.
PC skills in a Windows environment.
Knowledge and use of desktop applications, including Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

Assist the manager and supervisor in coordinating activities related to PFS follow-up.
Serve as a subject matter expert for assigned client projects and remain current on relevant client projects, host and imaging systems, METRIX, vendor systems, and call center platforms.
Review team members’ work, audit patient accounts as requested, and provide feedback and training to Patient Account Representatives.
Train new employees, facilitate project-specific refresher sessions, and provide continuing education for current employees.
Assist employees, answer questions, and help ensure team performance goals are met.
Assist with implementing standards and guidelines and perform functions assigned by the supervisor or manager to meet team objectives.
Review reimbursement to ensure payments are timely and accurate.
Complete business-related requests and correspondence from patients and insurance companies.
Research and respond to patient inquiries received by telephone and mail.
Update patient demographic information, initiate account adjustments, and attempt to resolve account balances before accounts are referred to an outside collection agency.
Manage and report on the task dashboard and work queue daily, weekly, and monthly.
Prepare daily productivity, call, and payment reports; review and update production reporting; and provide timely feedback to appropriate management.
When working accounts receivable, work on up to 40 accounts per day.
Complete assigned projects in a timely manner and assist clients and patients with requested tasks.
Communicate concerns and areas for improvement to Guidehouse management.
Perform other job-related duties as assigned.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental, vision, and dependent-care Flexible Spending Accounts.
Short-term and long-term disability.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.
Flexible benefits package.