Team Lead onsite - seasonal
About The Position
Think of yourself as the architect of fleet readiness and the champion of operational excellence. As an Autonomous Vehicle Operations Team Lead, you will manage day-to-day field and depot operations, ensuring your team delivers on Service Level Agreements (SLAs) and achieves key Key Performance Indicators (KPIs). You will manage a high-performing team of Vehicle Data Collection Specialists (Drivers) operating fleet vehicles on a major rideshare platform. Serving as the definitive vanguard for operational command during your shift, you will oversee pre-deployment quality checks, ensure adherence to safety standards, manage onboard data hardware (LiDAR, HD cameras, data loggers), and guide your team through complex technical transitions in a 24/7/365 operating environment.
Requirements
- Minimum 3+ years of proven experience in a supervisory or leadership role within high-stakes, tech-enabled, mobility, logistics, or safety-critical environments.
- Active US driver’s license with a clean driving record (meeting standard rideshare driver eligibility requirements).
- Minimum 3 years of continuous, actively licensed driving experience.
- Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related technical field is preferred (or equivalent practical experience).
- Highly proficient with data analysis tools (Google Sheets/Excel) and experience using operations management software, dashboards, touchscreen interfaces, and technical checklists to drive decisions.
- Strong analytical skills with a history of using data to implement corrective action plans and lead Root Cause Analysis (RCA).
Nice To Haves
- Prioritizing public safety, driver well-being, and compliance over speed or delivery ETAs.
- Direct experience in Autonomous Vehicle (AV) operations, fleet management, or mapping/data collection projects.
- Fundamental understanding of sensor systems (LiDAR, optical cameras, GPS telemetry).
- Exceptional ability to serve as the "eyes and ears" for software engineers and central dispatch.
Responsibilities
- Directly manage, mentor, and coach a team of specialists across shifts. Conduct regular 1-on-1s, team huddles, performance reviews, and coaching sessions to drive accountability, hit continuous goals, and foster professional growth.
- Oversee depot processes, including pre/post-trip sensor calibrations, camera lens checks, and recording hardware readiness. Establish daily audits to ensure 100% compliance with SOPs, data quality standards, and vehicle safety protocols.
- Serve as the primary point of contact for high-impact fleet incidents, hardware/software disruptions, and safety events. Review sensor streams and environmental context to make authoritative decisions (e.g., approving fallback paths, commanding minimal risk maneuvers, or escalating bugs to central teams).
- Oversee shift coverage within a 24/7/365 environment, managing structured schedule matrices (such as DuPont Shift Schedules) to ensure seamless handovers, fatigue management, and zero coverage gaps across 7-day operating windows.
- Act as the operational anchor between field teams and central stakeholders (including Software Engineering, Dispatch, and Operations Managers). Provide weekly KPI metric reporting, root-cause analysis (RCA), and operational feedback.
- Ensure driver compliance with local traffic laws, 3-year continuous driver licensing criteria, rideshare platform guidelines, and TaskUs safety protocols.
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid time off including vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
