Team Lead onsite - seasonal

TaskUs•San Jose, CA

4d•Onsite

About The Position

TaskUs is a global provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We help elite tech brands scale, adapt, and build cutting-edge solutions. If you love technology, leadership, and driving operational excellence, you’ll fit right in. Think of yourself as the architect of fleet readiness and the champion of operational excellence. As an Autonomous Vehicle Operations Team Lead, you will manage day-to-day field and depot operations, ensuring your team delivers on Service Level Agreements (SLAs) and achieves key Key Performance Indicators (KPIs). You will manage a high-performing team of Vehicle Data Collection Specialists (Drivers) operating fleet vehicles on a major rideshare platform. Serving as the definitive vanguard for operational command during your shift, you will oversee pre-deployment quality checks, ensure adherence to safety standards, manage onboard data hardware (LiDAR, HD cameras, data loggers), and guide your team through complex technical transitions in a 24/7/365 operating environment.

Requirements

Minimum 3+ years of proven experience in a supervisory or leadership role within high-stakes, tech-enabled, mobility, logistics, or safety-critical environments.
Active US driver’s license with a clean driving record (meeting standard rideshare driver eligibility requirements).
Minimum 3 years of continuous, actively licensed driving experience.
Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related technical field is preferred (or equivalent practical experience).
Highly proficient with data analysis tools (Google Sheets/Excel) and experience using operations management software, dashboards, touchscreen interfaces, and technical checklists to drive decisions.
Strong analytical skills with a history of using data to implement corrective action plans and lead Root Cause Analysis (RCA).

Nice To Haves

Prioritizing public safety, driver well-being, and compliance over speed or delivery ETAs.
Direct experience in Autonomous Vehicle (AV) operations, fleet management, or mapping/data collection projects.
Fundamental understanding of sensor systems (LiDAR, optical cameras, GPS telemetry).
Exceptional ability to serve as the "eyes and ears" for software engineers and central dispatch.

Responsibilities

Directly manage, mentor, and coach a team of specialists across shifts. Conduct regular 1-on-1s, team huddles, performance reviews, and coaching sessions to drive accountability, hit continuous goals, and foster professional growth.
Oversee depot processes, including pre/post-trip sensor calibrations, camera lens checks, and recording hardware readiness. Establish daily audits to ensure 100% compliance with SOPs, data quality standards, and vehicle safety protocols.
Serve as the primary point of contact for high-impact fleet incidents, hardware/software disruptions, and safety events. Review sensor streams and environmental context to make authoritative decisions (e.g., approving fallback paths, commanding minimal risk maneuvers, or escalating bugs to central teams).
Oversee shift coverage within a 24/7/365 environment, managing structured schedule matrices (such as DuPont Shift Schedules) to ensure seamless handovers, fatigue management, and zero coverage gaps across 7-day operating windows.
Act as the operational anchor between field teams and central stakeholders (including Software Engineering, Dispatch, and Operations Managers). Provide weekly KPI metric reporting, root-cause analysis (RCA), and operational feedback.
Ensure driver compliance with local traffic laws, 3-year continuous driver licensing criteria, rideshare platform guidelines, and TaskUs safety protocols.