Team Lead - Great Start (HB)

Guidehouse•Lewisville, TX

27d•$59,000 - $98,000•Hybrid

About The Position

The Team Lead/ Floater is an extension of a client’s business office staff and participates in Guidehouse’s in-house, client-specific training program. The role provides training to staff on projects and positions related to revenue cycle reimbursement. Under general supervision and established policies and procedures, the Team Lead performs duties related to customer service and self-pay recovery for Call Center Support Operations. The position serves as a subject matter expert for assigned client projects, supports managers and supervisors in coordinating Patient Financial Services (PFS) follow-up activities, reviews team members’ work, and provides feedback and training. The Team Lead helps implement standards and guidelines, responds to employee questions, and helps the team meet performance goals. Responsibilities also include reviewing reimbursement for timely and accurate payments, completing business-related requests and correspondence, preparing reports, and assisting clients and patients with requested tasks. The role follows a hybrid schedule: two days per week in either the El Segundo, California, or Lewisville, Texas, office, and three days working from home. When working accounts receivable, the position is responsible for working up to 40 accounts per day.

Requirements

High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
Eight years of experience in healthcare, insurance, business, finance, or customer service.
Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting, or customer-service-related responsibilities.
Must be self-directed and self-motivated.
Good communication and interpersonal skills.

Nice To Haves

HB experience.
Three to five years of experience in the healthcare field.
PC skills in a Windows environment.
Knowledge and use of desktop applications, including Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Responsibilities

Assist managers and supervisors in coordinating activities related to Patient Financial Services follow-up.
Serve as a subject matter expert for assigned client projects and remain current on client and internal systems, including host and imaging systems, METRIX, vendor systems, and call center platforms.
Review team members’ work and provide feedback and training to Patient Account Representatives.
Train new employees and facilitate project-specific refresher training sessions and continuing education for current employees.
Assist with implementing standards and guidelines and answer employees’ questions to help ensure performance goals are met.
Review reimbursement to ensure payments are timely and accurate.
Complete business-related requests and correspondence from patients and insurance companies.
Audit patient accounts as requested and assist management with coordinating activities.
Manage and report on task dashboards and work queues daily, weekly, and monthly.
Prepare daily productivity, call, and payment reports; review and update production reporting.
Provide timely feedback to appropriate management and communicate areas of concern or improvement to Guidehouse management.
Complete assigned projects in a timely manner and perform functions assigned by a supervisor or manager to support team objectives.
Assist clients and patients with requested tasks.
When working accounts receivable, work up to 40 accounts per day.
Research and respond to patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
Attempt to resolve account balances to zero before accounts are forwarded to an outside collections agency.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and Dental/Vision and Dependent Care Flexible Spending Accounts.
Short-term and long-term disability.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.