Team Lead

Regal Theatres•Lexington, KY

3d•Onsite

About The Position

This role is responsible for the training, development, and coaching of non-management employees, performing all team positions as required, and ensuring guest satisfaction. The Team Lead will operate projection and audio-visual equipment, ensure operational delivery of marketing campaigns and promotions, and monitor maintenance standards. They must also enforce company policies, including dress code, and have a strong understanding of emergency procedures. This position involves monitoring risk management, including employee and patron safety, loss prevention, and accident reporting. The Team Lead is required to complete team lead training and understand all Team Member level policies and procedures, including harassment prevention and regulatory compliance.

Requirements

High School Diploma or equivalent (if not currently a high school student).
At least three months supervisory experience, or 6 months theatre experience with completion of Level 1 Team Member Star Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to DM approval.
If the theatre sells alcohol and employee’s assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity and perform mechanical tasks as necessary.
Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Must have completed or be in the process of completing the team lead training.
Must have reviewed, understand and demonstrated all Team Member level policies & procedures.
Regular and consistent attendance.

Nice To Haves

Completion of any legally required state or local alcohol selling/serving training and certificate.
Completion of Regal Responsible Beverage Server training on Regal Academy.

Responsibilities

Upholding and administering all company policies.
The training, development, and coaching of non-management employees.
Performing all team positions as required.
Ensuring guest satisfaction.
Operating all projection and audio-visual equipment within the theatre, both hardware and software.
Ensure operational delivery of marketing campaigns and promotions.
Monitor the standard of maintenance and operational delivery to ensure standards are always maintained.
Knowledge, compliance and enforcement of dress code.
Advanced knowledge of emergency, evacuation, and robbery procedures.
Report performance issues and policy violations to Theatre Management so appropriate action can be taken.
Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
Required to read and understand training materials that will cover subjects such as harassment prevention and other regulatory compliance.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with Regal’s policies and applicable laws.