Team Lead

Topgolf•Albuquerque, NM

4d•Onsite

About The Position

The Team Lead role involves providing leadership and guidance to team members to achieve performance targets, monitoring and evaluating team performance, and offering regular feedback and coaching. This position requires collaboration with other departments to ensure seamless workflow and quality service delivery, as well as identifying and resolving operational issues and guest concerns promptly. A key aspect is promoting a positive and inclusive team culture, fostering associate engagement and development, and ensuring compliance with company policies, procedures, and safety standards. The Team Lead will also be responsible for preparing and presenting regular reports on team performance and key metrics, and performing other operational duties as assigned by management. The company, Topgolf, is committed to equal opportunity and preventing discrimination and harassment based on legally protected diversity characteristics.

Requirements

High school diploma or equivalent work experience.
Proven experience in a leadership or supervisory role.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and time-management abilities.
Ability to motivate and inspire a diverse team to achieve goals.
Proficiency in relevant software and tools.
Knowledge of industry-specific regulations and best practices.
Availability to work varied shifts, including evenings, weekends and holidays.
Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

Provide leadership and guidance to team members to achieve performance targets.
Monitor and evaluate team performance, providing regular feedback and coaching.
Collaborate with other departments to ensure seamless workflow and quality service delivery.
Identify and resolve operational issues and guest concerns promptly.
Promote a positive and inclusive team culture, fostering associate engagement and development.
Ensure compliance with company policies, procedures, and safety standards.
Prepare and present regular reports on team performance and key metrics.
Perform other operational duties as assigned by your manager.