Team Lead

Planet Fitness - Baseline Fitness • Denver, CO

3d • $17 - $17 • Onsite

About The Position

The Team Lead assists with oversight of gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, club cleanliness, marketing, and supply and inventory tasks. The Team Lead also provides backup support to the Club Manager as needed and helps ensure that company policies and procedures are followed.

Requirements

• Honesty and a strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Able to stand and walk for at least 75% of the shift.
• Able to talk in person or on the phone for at least 75% of the shift.
• Able to lift up to 50 pounds for less than 30% of the time.
• Demonstrates customer-focused communication and interaction with customers, coworkers, and the public.
• Actively listens, empathizes with customers, and collaborates to resolve problems.
• Recognizes and defines problems, analyzes relevant information, considers alternative solutions, and seeks assistance when needed.
• Demonstrates tact and appropriate behavior and language in interactions.
• Maintains timely communication with team members and supervisors to support productivity and prevent misunderstandings.

Responsibilities

• Assist in training and developing staff.
• Assist with oversight of member service and ensure staff provide a great customer experience.
• Handle front desk tasks, including answering calls politely, responding to information calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
• Meet potential members and provide gym tours.
• Help address member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist with oversight of gym cleanliness and appearance.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for the employee and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health savings account (HSA)
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed