Team Lead -Island Pond Rd.

Rocky's Ace Hardware•Springfield, MA

4d•$17 - $19•Onsite

About The Position

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

Requirements

Highest standards of Helpful customer service
Ability to open and close the store in the absence of management
Understanding of safety and security procedures
Ability to train store team members
Skills in inventory maintenance and housekeeping
Knowledge of receiving merchandise, processing shipments, and store stocking
Familiarity with cash and receivables management
Ability to work with management to achieve sales and productivity goals
Capability to maintain store equipment and fixtures
Skills in developing and executing ideas to increase store traffic
Proficiency in merchandising end-caps, cross merchandising, and feature displays
Ability to provide amazing customer service
Skills in resolving customer complaints
Authorization to accept checks according to company policy
Experience with processing weekly hot sheets and price adjustments
Ability to ensure store bin tagging is completed in a timely manner
Willingness to attend mandatory monthly store meetings

Responsibilities

Open and close the store in the absence of the Store Manager and Assistant Manager
Safety and security, as assigned
Oversee the tasks assigned to store team
Assist in the training of store team to ensure optimum performance and customer service
Oversee store team in the absence of the store manager to ensure optimum performance and customer service
Assist in inventory maintenance; general housekeeping
Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
Work with management team to achieve established sales and productivity goals
Assist in maintaining the good working condition of store equipment and fixtures
Work with management to develop and execute ideas and activities to increase store traffic
Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
Resolve customer complaints in a manner that is timely, courteous and discreet
Authorize acceptance of checks, etc, in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.