Team Lead

Talent Acquisition - Achev•Toronto, ON

1d•CA$58,629•Hybrid

About The Position

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca SUMMARY As part of Employment Services (ES), the ESS Team Lead supports individuals in achieving their employment goals and conducting job searches within the Integrated Employment Services (IES) program. This role is designed as a developmental opportunity for an experienced ESS who is ready to expand their impact through peer leadership, onboarding support, and day-to-day operational guidance while continuing to deliver direct client service. In addition to maintaining an active caseload, the ESS Team Lead serves as a role model for a small team, helps reinforce service quality and consistent processes, and provides day-to-day support to the Coordinator to help maintain smooth team operations. This is a peer lead role intended to support team effectiveness and service excellence; it does not include formal supervisory or performance management responsibilities. This is an exciting opportunity for a strong ESS who is ready to take the next step in their career, expand their leadership experience, share best practices with peers, and grow toward broader opportunities within Achev while continuing to make a direct impact on client outcomes.

Requirements

University Degree or College Diploma in a related discipline
Extensive knowledge of Employment Services; must have 1-2 years’ experience in an ES role
Experience in delivering outcome-based employment services
Extensive experience with MLTSD’s Case Management System (EOIS CaMS)
Knowledge of Ministry Delivered Programs and related guidelines for administration (i.e. Better Jobs Ontario)
Minimum of 2 years of demonstrated experience in some or all aspects of Job Search, Job Placement and Incentives or Job Retention including employment/coaching
Minimum of 2 years’ experience facilitating job search related sessions with knowledge of current job search techniques and assessment tools in a group setting to adult learners
Ability to quickly learn and model new technology tools such as the Achev's parallel data management system (OneClient)
Demonstrated knowledge of LMI, job search techniques and recruitment and community resources, programs and services
Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
Excellent interpersonal communication and teamwork skills
Successful experience working in a fast-paced and outcome-based environment
Demonstrated experience teaching, coaching, or facilitating information sharing to others
Demonstrated ability to serve as a role model for a small team by coaching peers, reinforcing processes, and supporting consistent service quality.
Demonstrated problem-solving and conflict de-escalation skills
Goal oriented, highly organized, flexible and adaptable
Demonstrated superior time management skills
Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint and Outlook) and on-line employment tools
Ability to deliver services in both official languages (English/French). Knowledge of other languages is considered an asset
Ability and willingness to work evenings, weekends or split shifts as necessary to support operations
Desire to take on more responsibility and share ESS role expertise through coaching and supporting others
Demonstrated commitment to OneAchev Culture

Nice To Haves

Ability to administer and interpret Level B tests /psychological instruments, Personality Dimensions, MBTI, COP System or Life Skills Certification would be an asset

Responsibilities

Facilitate structured and individualized support for conducting successful job search to individuals in a group and/or individual setting
Provide career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short- and long-term career and employment goals in a group and/or individual setting
Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
Provide counselling and coaching in life skills that support successful employment
Support individuals for disclosure of disabilities that may affect employment participation
Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, Education and training options and current labour market information.
Provide support to clients in assessing their qualifications against job requirements
Provide information about and access to professional accreditation, language credentials and prior learning assessments
Support mentoring and coaching during the job search process
Provide support with referral and access to other services including, but not limited to education and training
Provide assistance to clients who require enhanced support, such as Job search, Mentoring, and or with job retention
Act as a role model and go-to resource for a small team by demonstrating best practices, providing day-to-day guidance, answering process-related questions, and reinforcing consistent, high-quality service delivery.
Support onboarding and training of new hires onsite by helping them learn team processes, systems, documentation standards, and service delivery expectations.
Develop and offer Itinerant Employment Services within the local catchment area to new and existing partnerships.
Maintain up-to-date information on local labour market, community resources & referral protocols
Proficient in using the EOIS system, Service System Manager databases, and the internal OneClient system for tracking clients, conducting follow-up, and recording activities
Maintain Case Notes and documentation of client engagement, progress of completion of action items from individualized Employment Action Plans and documentation of client progress and results
Provide assistance to both Resource and Information and other areas of the IES delivery model as required
Ability to continue operations under a Remote Delivery Model, as and when required
Provide day-to-day operational support to the Coordinator and contribute to team effectiveness by serving as a peer lead and back-up resource during absences or periods of high volume.