Team Lead

FedEx Logistics•East Point, GA

2d•Remote

About The Position

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. Performs other duties as assigned.

Requirements

High school diploma/GED.
At least 3 years business experience.
6 months in a brokerage industry and/or customs brokerage working environment.
Strong communication skills.
Strong multitasking skills.
Strong organizational skills.
Ability to maintain strong working relationships with both internal and external customers.
Ability to train and motivate team members to ensure a high optimum flow of work productivity.

Responsibilities

Complete and assign work-specific activities to team members.
Provide direction and guidance to team members.
Provide training to team members.
Resolve complex work-related issues.
Establish strong relationships with internal and external customers.
Ensure team members complete activities and assignments on time.
Maintain outstanding internal and external customer service.
Demonstrate sound communication skills.
Answer questions on specific work-related issues or problems.
Resolve routine and complex issues relating to the team's day-to-day activities.
Assign work activities based on team members' skill levels.
Perform quality audits of completed activities.
Record and track audit results.
Review errors and complete or arrange necessary training.
Compile data and complete daily, weekly, and monthly reports.
Ensure quality measurement goals are achieved.
Maintain and control the flow of work to and from other departments.
Compile information and complete a team productivity and quality report.
Work with supervisor and/or manager in anticipating or identifying problems with individual or team productivity/performance and workflow.
Make professional recommendations to management regarding continuous constructive work-related activities.
Perform other duties as assigned.