Team Lead - Women's Health Lawrenceburg

SEP Summit Medical Group • Lawrenceburg, IN

3d • Onsite

About The Position

Reports to the Operations Manager, the Team Leader is responsible for the supervision of a single location or multi-site business unit. This includes associate supervision, and the achievement of organizational goals and objectives. The Team Leader is a highly visible position that is responsible for creating positive associate engagement, as well as successful patient experiences, both in person and via phone. The Team Leader is a first level exempt management position designed to meet business needs as well as create a career development opportunity in preparation for broader leadership roles.

Requirements

• 1+ year experience in healthcare.
• Requires some experience supervising or coaching others in a business setting.
• Must have reliable transportation for local travel between work locations.
• Ability to manage and prioritize multiple tasks, knowledge of Excel, EPIC, Word, Outlook and PowerPoint and the ability to learn other computer skills.
• Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.
• Knowledge of current practice management system.
• Extensive knowledge of front-end operations (registration, charge entry, scheduling, etc.) and back office workflow as related to area of supervision.
• Knowledge of clinical operations.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Must respond to and follow through with requests from patients and/or stakeholders promptly.
• Must work carefully and precisely with attention to detail.
• Must utilize resources wisely.
• Performs duties willingly and with initiative.
• Shares necessary information so co-workers can do the same.
• Cooperates with other departments and work groups.

Nice To Haves

• Associate's or Bachelor’s degree

Responsibilities

• Work with HR and leadership to interview candidates for openings.
• Consult with manager to provide coaching and document performance concerns immediately, thoroughly, and accurately.
• Ensure new employees are properly oriented and are aware of the performance expectations of their position.
• Accurately maintain and approve associate timecards via payroll system by the deadlines set by payroll.
• Analyze staffing levels and schedule associates and providers to maximize efficiency and productivity.
• Maintain staffing levels based on established company metrics.
• Coach associates on meeting established work goals based on various clinical and other key measurements.
• Evaluate associate performance and provide feedback in a timely manner.
• Conduct annual performance evaluations for direct reports, obtaining stakeholder feedback as necessary and appropriate.
• Through effective management, maximize retention and minimize associate turnover.
• Recognize employees for outstanding performance and work to keep associates highly engaged
• Maintain a motivational, positive, and supportive working environment for associates to include praise and recognition
• Communicate and administer policies and procedures as outlined.
• Consult with internal experts as appropriate to address policy and procedure issues.
• Resolve associate and provider issues with assistance as needed from their immediate supervisor and/or Human Resources.
• Communicate goals and objectives, financial performance, and other defined performance objectives to physicians and/or associates.
• Conduct regularly scheduled monthly meetings with associates to review practice performance goals and objectives.
• Prepare agenda with minutes to be submitted to department leadership in a timely manner.
• Other duties and responsibilities as assigned are completed on a timely, thorough and accurate basis.
• This includes the potential to fill in for other roles during times of short staffing.

Benefits

• No Nights, Holidays, or Weekends
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED