Team Lead - Used Firearms

Bass Pro Shops • Concord, NC

13d • Onsite

About The Position

The Team Lead operates a business within a business, responsible for the daily operations of the used firearms business. This includes buying, selling, and customer service related to firearms. The position involves initiating all 4473 forms, conducting final checks of required forms before firearm transfers, and fostering a customer-satisfaction selling culture to achieve monthly sales goals and maximize profit through pre-owned firearms. The role requires evaluating and appraising used firearms, negotiating acquisition prices to obtain the highest possible margin, and maintaining inventory through daily buying and cultivating leads for off-site purchases. Compliance with all Local, State, and Federal firearms regulations is essential, including conducting monthly ATF and company compliance audits. The Team Lead will also be responsible for merchandising used firearms, recommending items for online posting to maximize margin and sales speed, and collaborating with regional and corporate teams. A key aspect of the role is training and educating other staff on acquiring and disposing of used firearms, sales trends, policy updates, negotiation skills, and firearm identification. The position also involves providing high-quality customer service on the sales floor, assisting with customer inquiries, quoting prices, and resolving customer issues with good judgment.

Requirements

• Minimum High School Diploma or equivalent experience.
• 2-4 years of experience.
• Must be 21 years of age.
• Safely handle firearms.
• Knowledge of purchasing firearms by either working in the firearms industry or collecting firearms.
• Good understanding of retail and knowledge of computers.
• Background in current firearms models.
• Able to appraise and know the marketable value of used firearms.
• Must have a great work ethic and ability to multi-task.
• Local travel to purchase used firearms out of store.

Responsibilities

• Operates a business within a business, managing the daily operations of the used firearms business.
• Handles the buying, selling, and customer service phases of the used firearms business.
• Initiates all 4473 forms with customers and conducts final checks of applicable company, state, and federal forms prior to firearm transfer.
• Evaluates and appraises used firearms, demonstrating knowledge of fair market values, negotiation skills, research, and firearms identification.
• Manages used firearm inventory, aiming for the highest percentage margin based on negotiated acquisition.
• Maintains inventory through daily buying and cultivating leads for off-site gun collections, local auctions, and estate sales.
• Complies with all Local, State, and Federal firearms regulations as an employee of an ATF FFL licensed dealer.
• Conducts monthly ATF compliance audits and company required audits.
• Merchandises used firearms and proactively arranges merchandise.
• Partners with Internet Specialist to recommend firearms for online posting that will achieve the highest potential margin and sell quickly.
• Interacts and communicates with Regional Gun Library Managers and the corporate used firearm merchandising team.
• Trains and educates Outfitters on acquiring and disposing of used firearms, current sales trends, policy and procedure updates, negotiation skills, and firearm identification.
• Participates in ongoing training including firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills/techniques.
• Provides high-quality customer service on the sales floor and assists with customer phone calls.
• Answers customer questions about their firearms, quotes prices for firearms, and responds to customer issues by using good judgment and logic.
• Performs other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED