Team Lead, Training

Premera Blue Cross•WA Other Telecommuter, WA

9d•$80,200 - $130,200•Remote

About The Position

Join Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. Make a lasting impact on how our people learn, grow, and deliver for our customers. As the Training Team Lead, you will guide a talented team of technical trainers while shaping learning strategies that strengthen performance across the organization. This highly visible role offers the opportunity to influence leaders, solve complex workforce development challenges, and build scalable training experiences that help Associates succeed. Along the way, you will expand your own expertise in people leadership, performance consulting, change management, strategic planning, and cross-functional partnership—making this an exciting next step for a leader who is ready to grow while helping others reach their full potential.

Requirements

A Bachelor's degree or four (4) years of work experience (Required).
Two (2) years of experience with technical training or procedures development programs (Required).
Two (2) years of experience in customer service, contact center or operations (Required).
Previous Team Leader/supervisory experience.
Experience working in a fast-paced training environment.

Nice To Haves

An Advanced Degree.
Professional Certifications (Project Management, Technology, Performance Consulting).
Experience with Change and Transition Management.

Responsibilities

Act as an internal consultant, provide technical advice and consultation to customer groups and stakeholders by advising management on project operations and activities.
Develop mechanism to evaluate training needs of clients to identify training desired; identifying target groups, testing evaluation mechanism with pilot groups to determine effectiveness and efficiency; and determining best method of delivering training.
Provide day-to-day leadership to the technical training and curriculum development staff.
Develop methods to routinely assess the effectiveness of the training staff and associated training programs on multiple campuses.
Develop, identify gaps and negotiate solutions related to the quarterly training delivery schedules for all platforms on multiple campuses.
Promote staff professional development and career growth.
Build effective relationships within all levels of the organization.
Successfully interface with members of our senior management team.
Effectively and positively advocate the Workforce Development department's perspective at all times.
Ensure that training rooms are appropriately equipped.
Draft annual training budget associated with technical training activities.
Independently develop and administer performance improvement plans and activities.
Consult with other departments to assess (non-routine) training needs.
Promote teamwork at all times.
Employ appropriate levels of flexibility, customer service, conflict resolution, problem solving, innovation and "big picture" thinking.
Other duties as assigned.
As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they are operating effectively.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.