Team Lead, Technical Account Manager -US

Coralogix•Plano, TX

5h•$220,000 - $260,000•Remote

About The Position

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Requirements

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
Ability to communicate complex technical information to both technical and non-technical stakeholders
Excellent communication skills in English
Strong presentation skills with the ability to establish credibility with executives

Nice To Haves

Hungry, humble, and smart cultural fit
Thrive in dynamic environments and eager to shape the future of observability solutions

Responsibilities

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
Provide technical guidance and foster team collaboration on observability tools and log analytics
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
Be the primary escalation point for customer technical challenges
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis