Team Lead, Solutions Engineering
About The Position
WeTravel is hiring its first dedicated Team Lead, Solutions Engineering. This is a unique player-coach position where technical depth meets customer impact. You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function. You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering — acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale.
Requirements
- 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
- Comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
- At least 1 year of experience managing, mentoring, or leading a technical or customer-facing team
- Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
- Deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
- Strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
- Thrive in evolving environments and enjoy building structure where little exists
- Legal right to work in the United States
Nice To Haves
- Prefer a highly defined, stable scope with established processes already in place
- Looking for a purely technical individual contributor role without team leadership responsibilities
- Not comfortable owning customer relationships and leading technical conversations directly
Responsibilities
- Own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems
- Lead and develop a small team of Sales Engineers and Technical Account Managers
- Span both pre- and post-sale activities: technical evaluation, solution design with prospects, driving adoption and long-term implementation with existing customers
- Act as the clearest conduit between customer needs and the product roadmap
- Build processes that help the team scale
- Lead technical discovery, solution design, and demo presentations for high-value prospects and existing customers
- Provide hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
- Act as the escalation point for senior technical issues, and maintain a clear prioritisation framework for the team’s work
- Manage, coach, and grow a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
- Build team processes, playbooks, and onboarding resources that scale as the function grows
- Take part in hiring and training as the team expands
- Partner with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
- Surface customer feedback to Product and Engineering, and help prioritise with clarity
- Contribute to the definition of WeTravel’s Professional Services model as the team evolves
- Define and document the technical sales and implementation process for the team
- Build a library of reusable technical assets: demo environments, integration guides, and solution templates
- Track and report on key metrics: deal support coverage, implementation timelines, and technical CSAT
Benefits
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
