Team Lead, SOC

Bulletproof Solutions Inc•City of Fredericton, NB

About The Position

The SOC Team Lead provides leadership, guidance, and technical expertise to a team of security professionals within the SOC. You will be responsible for managing and coordinating the day-to- day operations of the team, ensuring the timely and accurate handling of security incidents, and driving continuous improvement of SOC processes and procedures.

Requirements

Bachelor’s degree in Computer Science or equivalent experience relevant to network security with relevant industry certifications.
CISSP and other technical security certifications (e.g. Information Systems Security Architecture Professional, Information Security Engineering Professional, Certification and Accreditation Professional, or equivalent certifications).
Several years of experience working in a security operations role, preferably in a SOC environment within an MSSP or similar organization.
Strong understanding of security technologies, including SIEM systems, intrusion detection/prevention systems, firewalls, endpoint protection, and vulnerability management tools.
Familiarity with cloud security concepts and technologies.
Proficiency in incident response methodologies, forensic analysis techniques, and threat hunting strategies.
Proven leadership skills with the ability to manage a team effectively, prioritize tasks, and handle multiple client engagements simultaneously.
Excellent client-facing skills, with the ability to understand client requirements, address concerns, and build trusted relationships.
Strong written and verbal communication skills, including the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
Active listening and presentation skills are essential.
Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
Must have the ability to manage and resolve complex Department matters by defining problems, collecting data, establishing facts and drawing valid conclusions.
Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
Must have the ability to exercise sound judgment.
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.

Nice To Haves

Previous experience in team leadership or management is highly desirable.
Experience in managing and responding to security incidents across multiple client environments is advantageous.

Responsibilities

Lead and manage a team of security analysts, providing guidance, mentorship, and support. Assign tasks, monitor performance, conduct regular team meetings, and foster a collaborative and productive work environment.
Act as a point of contact for clients, maintaining regular communication, understanding their security needs, and addressing any concerns or escalations.
Oversee the team's incident response activities, including triage, investigation, and resolution of security incidents. Ensure adherence to response protocols, SLAs (Service Level Agreements), and client-specific requirements.
Drive process improvements and enhancements to SOC workflows, tools, and procedures. Identify opportunities to optimize efficiency, enhance detection capabilities, and streamline incident response processes.
Prepare regular reports and documentation on SOC activities, incident metrics, and performance indicators. Provide insights and recommendations to clients and internal stakeholders to improve security posture.
Foster collaboration and knowledge sharing among the team members and other departments within the MSSP. Promote a culture of continuous learning, professional development, and staying updated on emerging security threats and industry trends.
Other duties as assigned.