Team Lead - Smart Building Services
About The Position
MacDonald-Miller Facility Solutions (MacMiller) is seeking a Team Lead for Smart Building Services to manage a team of smart building analysts. This role is crucial for ensuring the successful execution of smart building service work. The ideal candidate will possess strong knowledge of mechanical and electrical systems in commercial HVAC environments, experience with construction projects, and effective leadership skills. Familiarity with technology systems like computers, routers, and IP-connected devices is also important. This position supports the Operations Manager – Controls, SBS in resource forecasting, planning, and providing direction to the team, ensuring compliance with regulations and current service practices, and upholding the company's professionalism and ethics.
Requirements
- Good written and oral communication skills.
- Working knowledge of mechanical and electrical systems.
- Building Automation Systems / Controls knowledge.
- Energy management strategies knowledge.
- Lighting and metering systems knowledge.
- Effective planning, scheduling, crisis resolution, and resource management skills.
- Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams.
- Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs.
- Commitment to accountability, customer service, safety, quality, and continuous improvement.
- Bachelor of Science or Technical Degree or Equivalent Work Experience in Computer Science and Electrical/Mechanical Building Systems.
- Tridium AX/N4 certification, Honeywell, Siemens or equivalent building automation experience.
- Facility operations experience.
Nice To Haves
- Comfortable working with technology systems, including computers, routers, and IP-connected devices.
Responsibilities
- Support MacDonald-Miller’s operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety.
- Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities.
- Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service.
- Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost.
- Work with the Operations Manager – Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance.
- Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned.
- Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed.
- Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure.
- Support MacTED SBS training, labor forecast accuracy, and day-to-day team enablement so analysts can perform their best work.
- Participate in hiring, performance management, and staffing decisions for the direct team.
Benefits
- Medical, dental, vision for employee (coverage available for dependents for shared premium).
- 401k retirement plan including Company matching.
- Holiday, vacation, and sick leave compensation.
- Disability of income protection.
- Employee and Dependent Life Insurance.
- Flexible Spending Account.
- Employee Assistance Program.
- Company vehicle.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
