Team Lead - Smart Building Services

MacDonald-Miller Facility Solutions • Seattle, WA

1d • Onsite

About The Position

MacDonald-Miller Facility Solutions (MacMiller) is seeking a Team Lead for Smart Building Services to manage a team of smart building analysts and ensure the successful execution of smart building service work. This role requires strong knowledge of mechanical and electrical systems in commercial HVAC environments, construction project experience, and effective leadership skills. The Team Lead will also be comfortable with technology systems like computers, routers, and IP-connected devices. Responsibilities include supporting the Operations Manager – Controls, SBS with resource forecasting and planning, directing analysts, ensuring compliance with requirements, and representing the company professionally. MacMiller is the Northwest's leading mechanical contracting firm, designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings, with over 1,600 employees across 14 offices. The company values collaboration, dedication, safety, community, innovation, and fun.

Requirements

• Good written and oral communication skills.
• Working knowledge of mechanical and electrical systems.
• Working knowledge of Building Automation Systems / Controls.
• Working knowledge of energy management strategies.
• Working knowledge of lighting and metering systems.
• Effective planning, scheduling, crisis resolution, and resource management skills.
• Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams.
• Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs.
• Commitment to accountability, customer service, safety, quality, and continuous improvement.
• Comfortable working with technology systems, including computers, routers, and IP-connected devices.

Nice To Haves

• Bachelor of Science or Technical Degree or Equivalent Work Experience in Computer Science and Electrical/Mechanical Building Systems.
• Tridium AX/N4 certification, Honeywell, Siemens or equivalent building automation experience.
• Facility operations experience.

Responsibilities

• Support MacDonald-Miller’s operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety.
• Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities.
• Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service.
• Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost.
• Work with the Operations Manager – Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance.
• Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned.
• Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed.
• Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure.
• Support MacTED SBS training, labor forecast accuracy, and day-to-day team enablement so analysts can perform their best work.
• Participate in hiring, performance management, and staffing decisions for the direct team.
• Build healthy relationships and positive team morale through regular check-ins, clear communication, recognition, and trust-based leadership.
• Align the team around shared goals and priorities by setting clear expectations, tracking progress, and defining a clear vision for success.
• Reduce emergencies and create capacity for innovation through proactive monitoring, stronger escalation practices, and focus on recurring issue prevention.
• Build trust and buy-in across zones by maintaining consistent communication, clarifying ownership, and aligning customer, field, and analyst priorities.
• Grow annual contracts against 2025/2026 numbers by partnering with sales and operations, using performance data, and demonstrating measurable SBS value.

Benefits

• Medical, dental, vision for employee (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Holiday, vacation, and sick leave compensation.
• Disability of income protection.
• Employee and Dependent Life Insurance.
• Flexible Spending Account.
• Employee Assistance Program.
• Company vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree