Team Lead - Shipping

Skechers•Surrey, BC

14d•$25•Onsite

About The Position

The Shipping Team Lead is responsible for supporting the Shipping teamr in ensuring all outbound shipments meet customer, carrier, transportation, and retail compliance requirements. This role oversees critical shipping activities including order staging, load accuracy, trailer loading, shipping documentation, and adherence to carrier schedules and cut-off times to ensure on-time, in-full delivery. Working in close collaboration with the Shipping Supervisor and Transportation partners, the Team Lead drives daily outbound throughput by coordinating labor, equipment, and dock workflow across Shipping, Processing, Replenishment, and Transportation. Through enforcement of standardized shipping procedures and proactive communication with Transportation, this role helps protect the business from chargebacks, shipment errors, delays, and rework. Acting as a key point of execution and subject-matter support for outbound operations, the Shipping Team Lead promotes operational efficiency, effective labor utilization, and safe dock practices while supporting scalable growth as shipping volumes increase. The Team Lead serves as a frontline accountability partner for shipment accuracy, quality, and shipment readiness, ensuring alignment between dock execution and transportation plans. This position may be assigned to support multiple shipping-related areas within the DC, including order consolidation, staging, loading, and carrier coordination. As such, responsibilities may vary based on operational requirements within the DC.

Requirements

Onsite at the Distribution Centre.
2+ years of experience in a Distribution Centre or warehouse environment.
Proficiency in WMS, RF scanners, and related DC technology platforms.
Strong understanding of inbound/outbound logistics flow and warehouse processes.
Ability to use Microsoft Office tools (Excel, Word, Outlook) for basic reporting and communication.
Knowledge of health and safety practices; adherence to OHS standards.
Strong communication skills and ability to motivate team members.
Ability to perform basic math calculations.
Capacity to lift 20–50 lbs and perform physical tasks including standing, walking, reaching, bending, kneeling.
Valid MHE certification or willingness to obtain.

Nice To Haves

OFA Level 2 certification is an asset

Responsibilities

Provide day-to-day guidance to assigned team members to support safe, accurate, and productive execution of tasks.
Train new hires and cross-train existing associates on standard operating procedures, Prescribed Work Methods (PWMs), equipment, and workflow expectations.
Offer real-time coaching and support to reinforce accuracy, quality, and productivity; escalate ongoing performance concerns to Supervisors.
Identify skill gaps or training needs through observation and recommend targeted development opportunities.
Foster a culture of teamwork, communication, and continuous improvement; act as a point of contact for questions and problem-solving on the floor.
Maintain consistent messaging by ensuring team members understand priorities, updates, and shift expectations.
Execute and assist in driving the daily operating plan, ensuring orders and tasks are completed within established timelines.
Use Warehouse Management Systems (WMS) and RF technology to release, track, and monitor work, ensuring accurate and timely processing.
Coordinate the flow of work for assigned areas, prioritizing tasks such as replenishment, putaway, picking, packing, stock rotation, and inventory accuracy.
Support product restock, slotting, and inventory maintenance to achieve service levels and minimize stock-outs or misplacements.
Assist in identifying and resolving minor operating issues, escalating more complex problems to Supervisors promptly.
Prepare end-of-shift updates to ensure seamless handoff of departmental status to the next shift Team Lead or Supervisor.
Monitor adherence to quality standards; ensure product handling follows established guidelines to minimize damages and maintain product integrity.
Participate in root-cause analysis and corrective actions when quality issues or process gaps are identified.
Review work for accuracy and completeness; flag discrepancies and support investigation of inventory variances.
Contribute to process improvement by identifying inefficiencies and recommending enhancements to Supervisors.
Maintain strong communication with Supervisors, peers, and cross-functional partners to support operational alignment and problem resolution.
Communicate key performance indicators (KPIs), workflow updates, and operational issues to team members in a clear and timely manner.
Serve as a liaison between hourly associates and leadership, ensuring information flows effectively in both directions.
Support coordination across functional areas to enable smooth end-to-end processes (e.g., replenishment to picking, inbound to putaway).
Model safe work behavior and ensure all team members follow safety policies, PWMs, and compliance requirements.
Maintain a clean, organized, and hazard-free work area; ensure equipment is used properly and safely.
Address unsafe behaviors immediately through coaching and escalate repeated violations or safety concerns to Supervisors.
Support reporting of incidents, near misses, and equipment issues following established procedures.
Assist with equipment operation as certified and required.
Perform other duties to support DC operations as directed by Supervisors or Management.