Team Lead SAP OTC

BRP•Montreal, QC

About The Position

This position is part of the Application Delivery & Lifecycle (ADL) team, a cross-functional team of technical and business process experts. The Application Delivery & Lifecycle (ADL) team drives support and continuous improvement across various domains to help the organization achieve its strategic goals and growth objectives. We're looking for driven, curious, and proactive individuals who are eager to grow with us on this exciting journey.

Requirements

University degree or equivalent by experience
Minimum 8 years of hands-on SAP SD configuration and solution delivery experience in SAP ECC or S/4HANA
Proven expertise with SAP Global ATP and Advanced ATP processes and configuration.
Strong functional knowledge of Vistex solution, including Incentive Administration (IA), Agreement Management, Rebates. Transactional Model and Composite Model.
Deep understanding of end-to-end Order-to-Cash and Supply Chain processes, including integration points with FI/CO, MM, PP, EWM, TM
Experience leading or supporting data migration, cutover planning, and go-live activities for SAP transformation and enhancement projects.
Experience integrating SAP with external and third-party applications using enterprise integration patterns and technologies.
Experience leading functional teams and coordinating resources across multiple initiatives.
Proven ability to mentor and develop SAP analysts and consultants.
Comfortable operating in a multi-time zone environment and participating in escalations for critical support escalations
Strong project delivery and prioritization skills.
Ability to drive strategic roadmap discussions and align technology investments with business objectives.
Experience facilitating governance, architecture, and design review processes.
Experience managing professional services contracts and contractors.
Strong conflict resolution, negotiation, and decision-making skills.
Experience estimating effort, resource requirements, and solution delivery timelines.
Ability to constantly adapt and perform in ever evolving environments and business realities
You’re able to work in English (written and oral)

Responsibilities

Lead and coordinate SAP SD, Vistex, and SCM functional analysts across support, enhancement, and project activities, ensuring effective workload management, prioritization, and delivery execution.
Serve as the primary escalation point for complex incidents and critical business issues, providing functional leadership and oversight for issue resolution.
Provide subject matter expertise and strategic guidance for SAP SD, Vistex, gATP, aATP, and related supply chain solutions while maintaining sufficient hands-on involvement in key initiatives.
Own the functional roadmap for Order-to-Cash and related supply chain processes, aligning business priorities with technology capabilities and SAP best practices.
Partner with business leaders, process owners, and key stakeholders to identify improvement opportunities, define priorities, and deliver business value through SAP solutions.
Lead solution analysis, architecture, design reviews, configuration strategy, testing approach, and deployment planning, ensuring alignment with enterprise architecture, governance standards, and business objectives.
Govern end-to-end integrations across SAP and non-SAP solutions, including FI/CO, MM, PP, EWM, TM, and external applications.
Manage the relationship and performance of AMS stakeholders ensuring service levels and delivery commitments are achieved.
Maintain, and enforce functional design standards, documentation practices, and SAP best practices across the team.
Review and approve functional specifications, solution designs, and major configuration decisions to ensure quality, consistency, and compliance with organizational standards.
Lead resource planning, effort estimation, and delivery coordination for support, enhancement, and project activities.
Mentor, coach, and develop team members by promoting knowledge sharing, skill development, and continuous improvement.
Own the transition strategy between project delivery and operational support, ensuring solution readiness, knowledge transfer, support documentation, and governance processes are effectively established.
Monitor application performance, service levels, and operational KPIs, driving continuous improvement initiatives across the SAP landscape.