Team Lead, Sales Full Time

Crocs•Sevierville, TN

2d•Onsite

About The Position

As a Team Leader at HEYDUDE, you help create memorable consumer experiences and support the team in achieving sales goals. You deliver outstanding service, share product and brand knowledge, and contribute across store departments. The role includes key holder duties such as opening and closing procedures, cash handling, store recovery, and ensuring the store is ready for business each day. You will manage day-to-day activities in an assigned area, work closely with Store Management, and uphold company policies and standards.

Requirements

Must be at least 18 years old.
2–3 years of retail experience.
Flexibility to work nights, weekends, holidays, and extended hours; regular attendance and punctuality are essential.
Ability to move merchandise with appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to be on one's feet for at least 8 hours per shift and continuously move around the store.
Ability to stand, walk, kneel, or balance for extended periods.
Ability to read and comprehend instructions, reports, and information on computer or register screens, and to input information into a computer.

Nice To Haves

Prior store leadership experience.
Desire to succeed in a high-growth, fast-paced retail environment.

Responsibilities

Deliver outstanding consumer experiences by applying the V.I.B.E.S service model.
Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values.
Assist across store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
Lead by example on the sales floor and work with Store Management to achieve and exceed personal and team sales goals through effective selling and consumer engagement.
Manage day-to-day team activities in an assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up while maintaining high service standards.
Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives and sharing relevant knowledge with consumers.
Perform key holder responsibilities, including opening and closing procedures, cash handling, store recovery, and preparing the store for business.
Follow HEYDUDE policies and procedures, including asset protection, shortage prevention, inventory control, and compliance initiatives.