Team Lead, Relocation Project Management

JLL•Charlotte, NC

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This Lead role will be responsible for leading and executing responsibilities within the Relocation Project Management workstream. The lead will be responsible for overseeing and developing a team of relocation project managers and coordinators throughout the project lifecycle. This role requires strong leadership capabilities to ensure team performance, professional development, and successful project delivery. This role will lead, mentor, and manage a team of relocation project managers, located across the client portfolio, providing clear direction and setting performance expectations aligned with project objectives and account requirements.

Requirements

Proficient in FM: Systems move management module and/or facilities management system
Strong Microsoft Excel skills
Strong Microsoft Projects skills
Ability to utilize the Microsoft Office suite of technologies
Proficient in Corrigo
Has successfully managed relocations involving over 200 employees
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Manage all project activities on account and/or projects assigned
Manage personnel; delegate responsibilities and oversee work on multiple projects of varying complexity
Oversee the planning, scheduling and implementation of project scope
Proactively manage project-related issues on account or assignment
Ensure JLL best practices and policies are being followed
Develop a quality plan for the account and individual project.
Provide leadership and guidance in the area of service delivery quality and monitor quality results
Ensure operations manual is in place and updated on account
Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
Participate in select planning meetings, project meetings and other account specific requirements
Review project goals and objectives, making changes where necessary to ensure desired project results
Review the developed and implemented move/occupancy project plan and budget through collaboration with the client, facility manager, project manager and Construction manager
Review project status and tracking reports, process purchase orders and invoices for due diligence and financials
Oversee the project scope and budget, proactively address out-of-scope items with the client and if needed, initiate change orders
Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
Oversee the preparation of various RFP’s needed for vendor and contractor services for the complete project
Ensure the incorporation of “best practices” into projects
Ensure that meetings to review project schedules with all participating vendors and key stakeholders are initiated and held regularly
Identify and address areas of concern regarding potential liabilities and risk
Ensure project processes are managed in accordance with the client’s and JLL policies and procedures
Oversee the procurement of all necessary vendors and outside labor
Oversee the management of supporting suppliers (technology, telephony, furniture, etc.)
Evaluate vendors to ensure compliance with the standards of performance
Ensure performance of data input into the CAFM system to maintain occupancy information
Develop and deliver required project specific reporting
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancements
Ensure the coordination with various service providers to determine appropriate date(s) for implementation and communicate those dates
If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
Be directly responsible for attracting, retaining, developing and managing a team of people who are involved with a specific set of client functions, business unit or projects
Recommend and/or take actions regarding team talent (with involvement of HR and Sr. Mgmt)
Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicable
Sponsor an internal activity or group focused on improvement of job knowledge, skills, and abilities
Facilitate/sponsor an idea stream by team
Conduct bi-annual reviews
Participate in industry, networking, and educational events; with confidence, represent JLL's core business
Partner with business line leaders on growth of account/or market budgets
Implement Product Line strategy and initiatives
Act as sales Subject Matter Expert as needed to support growth.
Ensure that all projects comply with Case Study, Cost Savings, BI Data requirements and Value Add's.
Collaborate with Marketing/Operations to continually enhance sales toolkit
Optimization of Relocation Project Management processes and people to achieve reductions in cost and increase productivity
Support the development of metrics, incorporate into product guidelines
Support the Firms marketing efforts with suitable content from existing projects
Understands, assesses and mitigates risks and outcomes affecting the SL
Any and all other duties and tasks assigned.
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.