Team Lead, Reinsurance Operations

Swiss Re•Kansas City, MO

2d•Hybrid

About The Position

This team lead position will have the opportunity to help develop a North America team to support the Canada Market Unit (MU) level reinsurance operations. Focusing on key operational metrics, you will drive performance and excellence, stakeholder engagement, and team development while ensuring strong governance, data quality, and service delivery. This role requires leadership ability to both drive continuous improvement through data, analytics, and performance insights and collaborate with regional and global partners to align operating models and best practices. In this role you will also need strategic thinking abilities to translate objectives into effective operational execution and lead through change and transformation initiatives. The team will sit within the Business Operations North America department in the Property & Casualty (P&C) Reinsurance division. You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.

Requirements

University degree required; Business, Finance, Accounting, Insurance, or a related field preferred
5+ years' experience in reinsurance or insurance operations
2+ years' experience leading people successfully, preferably in operations or underwriting support teams within reinsurance, insurance, or financial services
Strong understanding of the reinsurance lifecycle and operational processes
Demonstrated ability to stabilize and scale service delivery while leading change
Successful track record owning KPIs, capacity planning, and service performance in a matrix, multi-location environment
Strong analytical, problem solving, and decision-making skills
Excellent communication and stakeholder management skills
Proficiency in Microsoft 365 tools (e.g., Excel, Power BI, PowerPoint)

Responsibilities

Manage capacity planning, resource allocation, and workload balancing.
Build strong partnerships with underwriting, finance, and claims stakeholders.
Identify and drive opportunities for digitization, automation, and process simplification.
Support the rollout and stabilization of new services and delivery models in North America.
Act as the escalation point for complex operational issues.
Foster a culture of accountability, inclusion, and continuous improvement.
Develop talent through coaching, performance management, and succession planning.
Maintain a strong control environment and audit ready operations, embedding sustainable remediation actions where required.

Benefits

The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.
At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
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