Team Lead - Quality Control Specialist

Antwerpen Clarksville Autopark•Columbia, MD

42d•$18 - $21

About The Position

Antwerpen Toyota is hiring a Team Lead – Quality Control Specialist for its Express Maintenance team. This leadership role helps ensure vehicles move through the department correctly, efficiently, and consistently, balancing service quality with speed in a fast-paced environment. The position supports technician productivity, vehicle quality, customer satisfaction, and overall department performance. The role leads by example, monitors workflow, checks completed work before vehicles leave the shop, and helps technicians meet timing and quality expectations. It also involves communicating across the department, coaching team members, troubleshooting workflow issues, maintaining an organized and safety-focused work environment, and identifying process improvements. Applicants must be at least 18 years old, authorized to work in the United States, hold a valid driver's license, be insurable by the company, and pass a mandatory background check and drug screen. The position offers compensation of $18–$21 per hour.

Requirements

Strong automotive experience and understanding of automotive service and shop workflow.
Ability to verify completed work and maintain high quality without sacrificing efficiency.
Strong communication skills with the ability to keep teammates, advisors, and management informed.
Team-oriented approach and willingness to step in and help when needed.
Leadership, initiative, and ownership of work.
Organizational skills to manage multiple vehicles, priorities, and deadlines.
Accountability and professionalism.
Customer-minded approach.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must have a valid driver's license and be insurable by the company.
Must pass a mandatory background check and drug screen.

Nice To Haves

Automotive dealership or service department experience.
Previous leadership or team-lead experience.
Toyota experience or Toyota training.
Experience with Express Maintenance or high-volume service operations.

Responsibilities

Lead by example and help keep the Express Maintenance team focused and productive.
Monitor workflow to keep vehicles moving efficiently through the department.
Perform quality-control checks on completed work before vehicles leave the shop.
Ensure services and inspections are completed correctly and according to established procedures.
Identify missed items, quality concerns, and process problems before they become customer problems.
Help technicians stay on track with timing and workflow expectations.
Communicate with Service Advisors, Technicians, Management, and other departments.
Troubleshoot workflow issues and find solutions when the department gets busy.
Coach and support team members on proper procedures and quality expectations.
Help maintain accountability for quality, productivity, communication, and timeliness.
Keep the work environment organized, professional, and safety-focused.
Look for ways to improve processes and the Express Maintenance experience for the team and customers.