Team Lead Product Sales

Vail Resorts • Truckee, CA

6d • $23 - $27 • Onsite

About The Position

Service is at the core of everything we do. As a Team Lead, you will oversee daily operations, support and coach team members, and ensure efficient, high-quality service delivery. This role combines leadership and guest service, with a focus on team accountability, performance, smooth operations, and delivering an exceptional experience for every guest.

Requirements

• High School Diploma or GED
• 2+ years of experience in guest service, ski school, or related operations
• Ability to work indoors and outdoors in variable weather conditions
• Strong communication skills (fluent in English)
• Flexible schedule, including weekends and holidays
• Ability to stand for extended periods and lift up to 25 lbs

Nice To Haves

• Prior leadership or supervisory experience preferred

Responsibilities

• Lead daily operations, including staffing, scheduling, opening and closing procedures, and workflow coordination
• Act as the lead point of contact during assigned shifts, resolving or escalating issues as needed
• Ensure adherence to company policies, procedures, and safety standards
• Model company values and service standards
• Provide accurate information and facilitate guest access to resort products, services, and experiences
• Utilize Point of Sale (POS) systems to manage customer profiles, process payments, discounts, exchanges, and returns, and complete daily audits
• Comfortable using computer systems and learning new tools and applications, including Microsoft Office, to support daily tasks
• Maintain up-to-date knowledge of resort products, services, policies, and procedures
• Deliver exceptional guest service by addressing questions, concerns, and feedback in a timely and professional manner
• Communicate effectively with guests, team members, and external partners via phone, email, and in person
• Train, coach, and support team members; assist with hiring and onboarding
• Monitor employee performance and provide ongoing feedback, recognition, and corrective action when needed
• Coordinate with other departments to ensure seamless operations and guest experiences
• Maintain clean, organized, and well-stocked work areas, facilities, and equipment, including active participation in daily and routine cleaning tasks
• Monitor and manage operational supplies and inventory as needed
• Willing and able to work across multiple locations and service areas, demonstrating versatility and actively developing knowledge and proficiency across all products and services within the department
• Perform other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED