Sales Team Lead

Hilton Grand Vacations•Austin, TX

3h•$80,000•Onsite

About The Position

This position is directly responsible for the promotion of selling vacation packages to eligible on-site guests, which will produce revenue. This person responds to guest requests in a timely manner and represents Hilton Grand Vacations. The role involves training new hires, communicating feedback to management, tracking new member signups, supervising customer reviews, acting as a liaison with Hilton Resort and HGV, ensuring monthly targets are met, assisting team members with sales, providing information and incentives to guests, pursuing eligible guests for package previews, ensuring guests meet eligibility for offers, completing sales paperwork, providing guest service, notifying management of collateral shortages, reviewing production reports, and assisting management with new hire training. The role also includes giving out one welcome gift per family.

Requirements

1+ year hospitality and/or client service experience
1+ year of retail or direct selling experience
Be proficient in Microsoft Office.
High School/GED
Ability to work flexible schedule that includes evenings, weekend, and holidays.

Nice To Haves

1+ year In-House Marketing experience in Vacation Ownership Industry
BA/BS/Bachelor’s Degree

Responsibilities

Pro-actively trains all new hires onsite to assist department.
Provides bi-weekly email communication back to Area Manager to communicate feedback to the business partner.
Tracks and provides commentary on all new Honors Members and/or Players Club signups at location.
Supervises all Trip Advisor comments to contribute feedback.
Acts as a liaison directly with Hilton Resort and HGV.
Ensures monthly location targets are met and/or exceeded.
Assists in helping close a package transaction for a team member.
Provides information and incentives for guests in resort according to local policies.
Pro-actively pursues all eligible guests on-site to preview HGV through direct purchase of mini-vacation packages.
Ensures guests meet minimum eligibility for package offers by specific location.
Completes required paperwork accurately and completely for each package sale.
Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
Notifies manager of any shortages in collateral.
Reviews production reports and informs manager of challenges.
Assists management with training of new hires on location.
Gives only one welcome gift per family.