Team Lead, Point of Service Operations

Dayton Children's Hospital

4d • Onsite

About The Position

Provide day-to-day supervision of the patient access functions. Develop methods that aid process improvement. Understand scheduling and preregistration processes and work flows. Educate schedulers and preregistration staff regarding departmental processes. Effectively communicate with all departments and clinics that are part of patient access and determine ways to continually improve processes. Handle issues that arise and determine the best solution for each situation.

Requirements

• High school diploma is required
• 1+ years of experience in patient access or large hospital/medical front office
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in customer service and data collection processes
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Nice To Haves

• Associates degree is preferred
• Clarivate Certified Access Specialist Certification completion within one year of hire

Responsibilities

• Provide day-to-day supervision of the patient access functions.
• Develop methods that aid process improvement.
• Understand scheduling and preregistration processes and work flows.
• Educate schedulers and preregistration staff regarding departmental processes.
• Effectively communicate with all departments and clinics that are part of patient access and determine ways to continually improve processes.
• Handle issues that arise and determine the best solution for each situation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED