Team Lead; Phone Audit Specialist

ARMStrong Insurance Services•Chesire, CT

49d•Onsite

About The Position

NEIS, LLC, a leader in the insurance audit and loss control prevention industry since 1945 and part of ARMStrong Insurance Services, is seeking a Team Lead; Phone Audit Specialist to support its growing team. The Phone Audit Specialist supports the Audit Supervisor by ensuring workflow efficiency and adherence to carrier-specific procedures within telephone and mail audit operations. This role is responsible for tracking audit progress, maintaining accurate documentation, and coordinating communication between auditors, carriers, and internal stakeholders. The position plays a key role in ensuring compliance, data accuracy, and timely audit completion.

Requirements

Working knowledge of Visual Audit and Nexus Audit systems
Solid understanding of audit processes and carrier-specific requirements
Strong problem-solving and troubleshooting abilities
Effective written and verbal communication skills for coordinating with internal teams and external partners
Excellent organizational skills with a high level of attention to detail
Ability to manage multiple priorities and handle a high-volume workload in a fast-paced environment

Responsibilities

Monitor progress notes to ensure updates are entered at required 14-day intervals
Generate exception reports for the supervisor to address non-compliance
Track and obtain status updates
Submit and manage reopen requests; assign cases appropriately once returned to holding
Review and process requests to return nonproductive audits after verifying all required contact attempts have been made
Ensure carrier-specific scheduling procedures are followed on each case
Fulfill requests to send audit records to carriers in a timely manner
Maintain an active audit inventory of approximately 100 cases
Meet weekly productivity expectations, including billing a minimum of 15 hours