Team Lead, Patient Registration - Onsite - Ascension Sacred Heart Emerald Coast

R1•Destin, FL

1d•Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Patient Registration, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Requirements

High School Diploma or GED
Minimum 6 months experience in a comparable role
Must be up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire

Responsibilities

Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.
Efficient and effective utilization of all available departmental resources, whether human, physical or technological.
Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.
Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement.