Team Lead, Patient Registration - Onsite - Ascension Sacred Heart Emerald Coast

R1 RCM•Destin, FL

1d•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Team Lead, Patient Registration, you will serve as the shift lead for the Customer Service team, assisting patients with hospital check-ins. This role involves overseeing the day-to-day performance metrics for Patient Experience Specialists, including planning, organizing, directing, coordinating, and controlling activities and resources that impact the timely and accurate processing of patients. The ideal candidate is a confident multi-tasker, quick to learn technology, and proficient in typing and answering phones. Given the hospital/lab environment, you must be prepared to encounter illness and injuries. Additionally, all candidates must be up to date on vaccinations, pass a drug test, and pass a background check prior to hire.

Requirements

Minimum 6 months experience in a comparable role
Confident multi-tasker
Quick study with technology
Can type and answer phones
Up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire

Nice To Haves

High School Diploma or GED

Responsibilities

Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.
Efficient and effective utilization of all available departmental resources, whether human, physical or technological.
Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.
Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement.