Team Lead PAS (Columbia County)

Wellstar Health System • Columbia County Medical Center Hospital, NY

22h • Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person weسerve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Requirements

• Minimum 2 years registration or face-to-face customer service healthcare setting.
• CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days
• Customer Service
• Basic Computer
• MS Office

Nice To Haves

• High School Diploma General or GED General or Associates General-Preferred
• HFMA, NAHAM, AAHAM, CPC or equivalent Upon Hire Preferred
• Minimum 3 years registration or face-to-face customer service healthcare setting.
• Medical Terminology

Responsibilities

• Assist management with daily operations, in addition to Registration Specialist duties.
• Provide guidance and mentoring of new/existing staff with daily work.
• Monitor quality assurance and productivity reports.
• Handle daily deposits and orientation of new employees.
• Ensure all financial requirements are met including the collection of patient liabilities and all ABN related payment expectations.
• Route uninsured patients appropriately through financial counseling.
• Utilize proper patient identification and armband patients.
• Ensure all demographic and insurance information is obtained and correct; scan IDs and insurance cards.
• Send query for insurance eligibility to validate and accurately document eligibility and benefits.
• Inform patients of in/out of network status, as appropriate.
• Accurately complete the Medicare Secondary Payer Questionnaire on all eligible patients.
• Demonstrate working knowledge of EMTALA, HIPAA, and financial assistance.
• Collect all payments due, including current liabilities, outstanding balances and ABN related amounts.
• Accurately schedule patient follow-up appointments at checkout that best fit the patients schedule in coordination of availability of provider and other resources.
• Perform other duties to ensure reimbursement is received for appointments/services including, but not limited to, obtaining required precertifications, referrals or authorizations and completing medical necessity checks.
• Assist Management in training, ongoing development, and compiling data for evaluations.
• Review daily audit, performance statistics and productivity reports.
• Assist staff with work flow questions.
• Assist with training and job shadowing for new staff and cross training of current staff.
• Research issues such as registration errors and patient dissatisfaction.
• Reconcile liability collections and conduct quality checks on individual deposits.
• Balance log sheets.
• Obtain all necessary patient demographics, insurance, and financial information for provider services rendered at off-site non-affiliated locations (including all referral and authorizations related to encounters).
• Reconcile all encounter forms daily.
• Discuss problems/confidential information appropriately; keep any confidential documents secure and out of public view.
• Follow department and System policies and procedures, in addition to all applicable state and federal regulations, including EMTALA.
• Adhere to physician/departmental scheduling protocols to accurately schedule patients for appointments.
• Strive to achieve point of service collection goals, as established annually.
• Achieve benchmarks including, but not limited to: greater than registration accuracy rate; insurance verification rate; MSPQ obtained; ABNs obtained.
• Perform other duties as assigned.
• Comply with all Wellstar Health System policies, standards of work, and code of conduct.

Benefits

• Support to do more meaningful work—and enjoy a more rewarding life.
• Connect with the most integrated health system in Georgia, and start a future that gives you more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree