Team Lead, Optical Lab

Optical Outlets•Northwest Park, FL

14h•$18 - $20•Hybrid

About The Position

With minimum supervision, act as a working lead while providing lead support to the overall lab functions. Coordinate the workflow to ensure unit performance is maintained.

Requirements

Two to four years of experience in applicable functional area
Demonstrated knowledge, skills, and ability to perform the functions of all Optical Technician jobs
Excellent verbal communication skills
Ability to speak in group situations and discussions toward resolving issues
Clearly and concisely communicate project issues and status
Demonstrated ability to handle multiple projects while meeting department timelines
Proficient with word processing and spreadsheet applications
Ability to carry/lifting to up to 50 pounds
Ability to stand and walk for prolonged periods of time
Occasional after hours /weekend hours required to meet business needs
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners
Assist management with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
Assist management with monitoring of personnel moves within the Optical lab
Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards
Step in to support within the lab in any area when there is a staffing need(s)
Assist in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures
Coordinate with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues
Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
Research and resolve issues related to internal performance of the department
Assist, cooperate and communicate with appropriate departments to resolve workflow issues
Support management in proper scheduling of staff by communicating staffing gaps due to scheduled/unscheduled absences
Start up and shut down lab software, when applicable
Keep up to date on all safety and evacuation procedure
Act as point of contact for escalated customer or business partner issues and escalate to management for proper resolution to meet business standards of operational excellence and client satisfaction
Support department and strategic initiatives by meeting target goals and objectives set by management
Support in the training/development of new associates in the lab as assigned by management