Team Lead OnSite Operations- San Antonio, TX

Stryker•San Antonio, TX

19h•$28 - $39•Onsite

About The Position

This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees. Role typically requires a university degree or an extensive amount of practical knowledge gained through experience. The role has little requirement for providing leadership or guidance to others in the workplace, but may work as a team leader in allocating and checking the work of other members of the team. This job typically requires a degree/equivalent or a minimum of 5 or more years of experience. Scope of Work Summary (High-level Disinfection & Endoscope Management): Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards. Core Responsibilities: Transport used scopes and probes safely between procedural areas and reprocessing sites. Perform leak testing, manual cleaning, and automated or manual HLD. Validate and document all HLD cycles and labeling. Return processed scopes/probes to designated storage locations. Maintain communication with clinical departments regarding instrument availability.

Requirements

Solid understanding of critical metrics and their impact on the business and customer relationship.
Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
Functional knowledge of SPD & OR.
Significant understanding of surgeon preference.
Good understanding of Joint Commission requirements and managing that for the team and account.
Information exchange requiring tact and diplomacy.
Consistently facilitates and leads team building activities and actively participates.
Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
Direct impact by ensuring the quality of the task/services/information provided by self and others.
Excellent analytical skills.
Excellent interpersonal skills.
Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent equipment problem-solving skills.
Must have CRCST or CER Certification
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participates in and as needed, leads hospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Allocates work as a team leader; may check on quality/completion.
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
Serves as mentor to newer specialists in the area.
Assists with writing and delivering corrective action and common annual review.
Drives onboarding for new hires.
Serves as a resource for team and drives day-to-day engagement, performance and activities.
Leads Program Management activities within account.
Main point of contact for team account.
Proactively communicates out to appropriate stakeholders specific account information.
Actively provides ideas to refine tools or process.
Provides implementation and coverage support if/when practical.
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.
Transport used scopes and probes safely between procedural areas and reprocessing sites.
Perform leak testing, manual cleaning, and automated or manual HLD.
Validate and document all HLD cycles and labeling.
Return processed scopes/probes to designated storage locations.
Maintain communication with clinical departments regarding instrument availability.