Team Lead of Intake (St. Charles, MO / In Person)

FreedomCare•Saint Charles, MO

93d•Onsite

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients nationwide by empowering them to choose their caregivers. The company prides itself on its core values: Here For You, Own It, Do the Right Thing, and Be Positive. This role is for a Team Lead of Intake in the St. Charles, MO office, focusing on providing a seamless customer service experience for patients and caregivers by leading a team of Intake Specialists. The position involves mentoring and advising 8 team members to deliver exceptional customer service.

Requirements

Experience managing/supervising a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
Above average performance in monthly SOC category
Self-motivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self-motivated, work independently and ability to make informed decisions
Drives mission, core values and vision of the organization

Nice To Haves

Bilingual Spanish is strongly preferred

Responsibilities

Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity
Responsible for disseminating information and training from senior management and other departments to their direct reports
Interviews candidates, trains employees, and does continued training with their team