Team Lead of Health Coach (Field Based)

FreedomCare•Douglasville, GA

5d•$24 - $28•Onsite

About The Position

FreedomCare is a growing healthcare company focused on revolutionizing home care delivery. We are seeking a Team Lead of Health Coach for our Georgia operations, which support the Structured Family Caregiving (SFC) program. This program assists eligible individuals in receiving care from a live-in family caregiver, with coaching and oversight to ensure safe home care. The Team Lead will manage, coach, and develop a team of Health Coach Specialists, ensuring they provide timely, compliant, and high-quality in-home coaching and assessments. This role is crucial for translating operational goals into daily execution by monitoring workflows, reviewing performance data, managing schedules, and resolving escalations, in partnership with State Operations leadership.

Requirements

High school diploma or equivalent required
Experience managing, supervising, or informally leading a group or team of employees.
At least two years of experience working in community health, long-term care, and/or with adults who have chronic diseases.
Valid driver’s license and insurance; must have reliable transportation.
Ability to influence, motivate, and support employees while fostering accountability and high performance.
Strong analytical, organizational, critical-thinking, and time-management skills.
Ability to analyze data, identify performance trends, and implement improvement strategies.
Excellent verbal and written communication skills, with the ability to clearly explain expectations, feedback, process changes, and next steps.
Effective conflict resolution, decision-making, and problem-solving abilities.
Strong attention to detail and commitment to quality, compliance, and accurate documentation.
Knowledge of compliance requirements, privacy standards, and organizational policies and procedures, with the ability to reinforce and monitor adherence across the team.
Ability to manage multiple priorities in a fast-paced environment while maintaining consistency, follow-through, and operational discipline.

Nice To Haves

associate’s or bachelor’s degree preferred

Responsibilities

Directly supervise a team of Health Coach Specialists, executing daily operational priorities, participating in coaching, attendance management, performance management, development planning, and recognition activities.
Serve as the primary point of contact for team member questions, concerns, and escalated issues, ensuring timely resolution and appropriate escalation when needed.
Manage and monitor attendance, punctuality, and schedule adherence to ensure adequate coverage, operational efficiency, and achievement of service-level goals.
Monitor daily workflows, workload distribution, call queue activity, and productivity to ensure team members meet visit completion, documentation, customer service, and quality standards, policies, procedures, and compliance guidelines.
Drive performance against established KPIs, including quality scores, conversion rates, productivity metrics, schedule adherence, attendance, customer satisfaction measures, and other operational indicators.
Deliver effective coaching and development through regular performance discussions, data-driven feedback, real-time coaching, and structured follow-up plans focused on productivity, efficiency, quality, compliance, and customer service excellence.
Conduct reviews of visit documentation, service records, quality audits, and operational data to ensure accuracy, quality, compliance, and adherence to organizational standards.
Conduct periodic side-by-side quality-observation visits with Health Coaches during routine in-home coaching visits to evaluate adherence to SFC visit expectations, member and caregiver engagement, documentation quality, identification and escalation of concerns, and overall effectiveness of the coaching provided.
Use performance data, quality findings, customer feedback, and operational insights to develop action plans that support continuous improvement in how we support patients, caregivers, visit quality, and care continuity.
Ensure team members consistently adhere to company policies, standard operating procedures, HIPAA requirements, privacy standards, and other applicable regulatory guidelines.
Identify system, workflow, or process improvement opportunities that enhance team performance, quality, efficiency, compliance, and customer experience.
Communicate organizational updates, process changes, performance expectations, and training initiatives from leadership and cross-functional teams to direct reports, ensuring understanding and consistent execution.
Interview, onboard, train, and develop Specialists while fostering a culture of accountability, engagement, continuous learning, and high performance.
Support relationships with external partners and organizations as needed to resolve operational issues and support department objectives.