Team Lead - Mutual Fund Operations

Sun Life • Waterloo, ON

1d • $60,000 - $97,000 • Hybrid

About The Position

We're seeking a dynamic Team Leader to join our Dealer Operations team. Key responsibilities include team supervision, process improvement, workflow management, and ensuring regulatory compliance. The successful candidate will thrive in a fast-paced environment, demonstrate strong problem-solving skills, and have a commitment to continuous learning and development. This ideal candidate possesses a combination of strong leadership skills, technical expertise in the financial services industry, and the ability to drive innovation and results while maintaining a focus on team development and regulatory compliance. They should be able to balance the day-to-day operational demands with strategic thinking and continuous improvement initiatives.

Requirements

• 3+ years of leadership with direct reports
• Excellent customer service and interpersonal skills
• Strong understanding of Mutual, Segregated, Exchange Trade Fund industry
• Ability to foster innovation, curiosity, ownership, and creativity within the team
• Strong coaching and mentoring skills for team development
• Effective performance management and goal-setting abilities
• Strong data analysis skills and ability to leverage technology for performance improvement
• Excellent oral and written communication skills with ability to communicate effectively with various audiences at all organizational levels
• Strong prioritization and time management skills

Nice To Haves

• Completion of the Investment Funds in Canada (IFIC) Operations, Canadian Securities course (CSC) or Exchange Traded Funds (ETF) courses considered an asset
• Experience in a Dealer back office or Fund Company governed by MFDA or IIROC
• Experience in client and advisor resolutions (e.g., cost calculations, letter of indemnity, taxation, Errors & Omissions claims, and complaints) considered an asset
• Experience in the following systems: Univeris, FundServ, ATON/TMX, Customer Service Work Bench (CSW) considered an asset
• Bilingualism (French, English, both oral and written) is an asset for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Responsibilities

• Lead, coach and motivate Consultants to deliver best-in class service of Sun Life products by providing clear Key Performance Indicators (KPIs), communication, direction and feedback through collection of statistics and review of work
• Maintain and support in career development of consultants
• Act as a primary point of contact for daily activities, targets and escalation cases that align within government, regulatory and corporate guidelines
• Partner with operations leaders for workload planning, resource allocation, and scheduling to ensure operational efficiency and productivity.
• Support continuous improvement and projects related to back office processes
• Foster an environment of innovation, curiosity, ownership and creativity

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• Opportunity to move along a variety of career paths with amazing networking potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed