Lead Operations Specialist - Mutual Fund Trade Corrections (Settlements)

LPL Financial•Fort Mill, SC

About The Position

The Lead Operations Specialist is a key role in brokerage operations acting as a tenured and senior processing-level Subject Matter Expert at the firm. Within the Mutual Fund Trade Corrections department, this includes processing and validation of cash and securities transactions, reconciling accounts, answering questions from internal and external client, and daily reporting. The Lead Operations Specialist focuses heavily on driving team success acting as a guide and resource in the subject matter.

Requirements

3+ years of experience working in the financial industry
Series 99 required
Excellent time management skills
Ability to multitask with multiple operational processes and multiple data input platforms
Proficiency in Microsoft Office (Word, Excel, Access, Outlook)
Excellent data entry skills (numeric and alpha)
Strong email communication and organization skills
Client-first, customer service mindset
Strong collaboration skills; team engager and promoter
Risk-averse and diligent
Strong attention to detail and problem-solving skills

Nice To Haves

BETA, Dynamics, and excel experience
Team lead experience is preferred
Prior experience working with mutual funds
Knowledge of SEC and FINRA regulations pertaining to financial operations
BA/BS degree in Business, Finance, or Economics (or equivalent work experience)

Responsibilities

Collaborating with management and team analysts to complete regularly cadenced key controls for the department, and processing as well as overseeing non-key controls being processed by junior colleagues.
Leading weekly team huddles, focusing on a balance of engagement and information.
Assisting junior colleagues on the team with all aspects of the trade correction processes, acting as a trusted resource with a wide-ranging skill set in the subject matter.
Reviewing accounts and performing reconciliations to ensure compliance with corporate and regulatory policies and procedures; reconciling suspense accounts and validating transactions.
Working with Mutual Fund sponsors and third party vendors to request, process, and follow up on trade corrections performed in client accounts.
Communicating effectively with advisors, mutual fund sponsors, and other operational groups to resolve various account discrepancies.
Fielding escalated emails and calls, providing top-level customer service while maintaining a risk- averse approach that will protect both end clients and the business.
Recognizing issues, problems, or opportunities and determining whether action is needed; fixing breaks.
Collaborating and making recommendations on how to solve business challenges.