Team Lead - Member Support
About The Position
RxSaveCard is seeking an energetic and compassionate Team Lead for its Member Support Team. This role is responsible for supporting employers, employees, and families who use RxSaveCard. The ideal candidate will enjoy helping people, solving problems, and possess strong communication and organizational skills. The Team Lead will serve as a role model, setting standards for the team to ensure excellent service. This position involves being the primary point of contact for members, ensuring a smooth and supportive experience, and collaborating with client success, marketing, and product teams to enhance processes and the member experience.
Requirements
- Prior customer-facing work experience (retail, call center, hospitality, etc.)
- Excellent written and verbal communication skills
- Outgoing and personable — you enjoy connecting with people.
- Tech-savvy with comfort using spreadsheets, documents, and CRMs
- Organized and detail-oriented, with project coordination or reporting experience
- Passionate about helping others and improving access to affordable care
- 3+ years in a customer/member support role similar to that at RxSaveCard
- Clear ability to lead others as a role model, coach, and advocate
- Highly organized with the ability to be metrics-driven, focused on operational efficiency, and member-focused satisfaction
- Technical and Organizational skills to design and maintain efficient processes and systems (CRM, case trackers, spreadsheets, etc)
Nice To Haves
- Bachelor’s degree preferred, but we value equivalent experience.
- Flexible schedule to ensure occasional requests outside traditional business hours (our busiest times at the 1st of each month)
- Chicago-based or able to work from our Chicago location part of the week
Responsibilities
- Support members via email, chat, and phone to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
- Guide members through account setup, pharmacy savings, and payment card use.
- Document interactions and insights in our CRM (Zoho) for accurate tracking and reporting.
- Assist with coordination and reporting across operations, product, and client success teams.
- Help identify trends and opportunities to improve member experience.
- Represent RxSaveCard with empathy, professionalism, and positivity.
Benefits
- Growth opportunities as the company expands
- Purpose-driven work contributing to lowering healthcare costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
