Team Lead - Member Support

RxSaveCard • Chicago, IL

1d • Hybrid

About The Position

RxSaveCard is seeking an energetic, compassionate Team Lead for its Member Support Team. The role supports employers, employees, and families who use RxSaveCard, helping ensure they have a smooth and supportive experience. The Team Lead serves as a role model for the team and collaborates with client success, marketing, and product teams to improve processes and the member experience. This position is suited to someone who enjoys helping people, solving problems, and communicating clearly in a small, mission-driven team.

Requirements

• Prior customer-facing work experience, such as retail, call center, or hospitality experience.
• At least 3 years of experience in a customer or member support role similar to RxSaveCard's.
• Excellent written and verbal communication skills.
• Outgoing and personable, with an enjoyment of connecting with people.
• Comfort using spreadsheets, documents, and CRMs.
• Organized and detail-oriented, with project coordination or reporting experience.
• Ability to lead others as a role model, coach, and advocate.
• Ability to be metrics-driven, focus on operational efficiency, and prioritize member satisfaction.
• Technical and organizational skills to design and maintain efficient processes and systems.
• Passion for helping others and improving access to affordable care.
• Flexible schedule to accommodate occasional requests outside traditional business hours, especially around the first of each month.
• Chicago-based or able to work from the Chicago location part of the week.

Nice To Haves

• Bachelor's degree; equivalent experience is also valued.

Responsibilities

• Support members by email, chat, and phone, and occasionally by video, to answer questions and explain RxSaveCard benefits.
• Guide members through account setup, pharmacy savings, and payment card use.
• Document interactions and insights in Zoho CRM for accurate tracking and reporting.
• Assist with coordination and reporting across operations, product, and client success teams.
• Identify trends and opportunities to improve the member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.
• Lead by example, coach and advocate for team members, and help establish service standards.
• Design and maintain efficient processes and systems, including CRM, case trackers, and spreadsheets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed