Team Lead Low Barrier Shelter

Trinity Health•Pittsburgh, PA

1d•Onsite

About The Position

The Team Lead at a Low-Barrier Shelter is responsible for overseeing daily operations, ensuring a safe and welcoming environment for shelter guests. This role requires strong leadership, crisis management skills, and a compassionate approach to serving individuals experiencing homelessness. The Team Lead works closely with the Shelter Manager to maintain a low-barrier, harm reduction model that prioritizes the safety and dignity of all guests.

Requirements

Masters degree in human services or related field with 1 year experience or Bachelors with 2 years’ experience or associates degree in Mental Health and 6 years or High School Diploma and 8 years of experience.
Act 33/34/73 clearances
Pre-Employment Drug Screen
Strong interpersonal and communication skills.
Ability to work in a fast-paced, dynamic environment and handle crises effectively.
Experience working with diverse populations, including individuals with mental health or substance use disorders.

Responsibilities

Provide on-site leadership during shifts, addressing any issues that arise and making critical decisions in real-time.
Conduct regular check-ins with staff to provide guidance, support, and performance feedback.
Ensure compliance with shelter policies, procedures, and safety protocols.
Maintain a welcoming, inclusive environment for all guests, promoting a harm reduction and trauma-informed approach.
Engage with guests to provide support, address concerns, and mediate conflicts when necessary.
Respond to crises, including mental health emergencies, overdoses, or conflict situations, in a calm and professional manner.
Monitor and manage shelter capacity, ensuring compliance with health and safety regulations.
Coordinate with other service providers and community partners to address the needs of shelter guests.
Maintain accurate records of guest interactions, incident reports, and daily logs.
Assist with administrative tasks, such as scheduling, supply management, and reporting.
Uphold a low-barrier and harm reduction philosophy, accommodating guests regardless of substance use or other barriers.
Monitor the shelter environment to ensure it remains safe, secure, and free from violence or discrimination.
Provide de-escalation support and conflict resolution to prevent and manage incidents.
Conduct regular safety checks and adhere to emergency protocols, including overdose response and first aid.
Assist in training new staff and volunteers on shelter policies, harm reduction practices, and trauma-informed care.
Foster a positive team culture that prioritizes collaboration, respect, and continuous learning.